24/7 Expert Services: Patient Safety & Quality Improvement
Pascal 24/7 expert services support our health system clients around the clock 365 days a year. The Safety Advisory Subscription and Expert is an expert Patient Safety Organization (PSO) clinical service that complements and builds upon Pascal’s companion Risk Trigger® Monitor Subscription; all Risk Trigger® Monitor Subscription clients are required to use the Safety Advisory Subcription. Based on extensive experience in pioneering EHR-based identification and reduction of safety vulnerabilities and quality variation, clients use the Safety Advisory service to drive even stronger results, ensuring clinical integration with client patient safety, quality improvement, and risk management programs.
COVID-19 has occasioned significant investment by health systems in “command centers.” To date, more of the focus has been on optimizing operational metrics, such as resource allocation, and in some cases disease surveillance and progression. What these command centers may have tools for detecting disease progression or even predicting patient deterioration. What they don’t typically have is an AE Outcomes (i.e. clinically validated adverse event outcomes using real-time EHR data) “engine” providing a continuous flow of evidence-based patient safety measurement using real-time EHR data.
Pascal’s virtual patient safety solution, of which its 24/7 expert services are a key component, deliver just that: accurate, timely, and actionable AE Outcomes that go far beyond event reporting or other non-validated safety outcomes data — for hospital and health system command center operations where the mandate remains, “First do no harm.”
Pascal’s 24/7 expert services offer real-time expert patient safety and quality improvement support for client intervention and improvement — at team, unit, facility, and health system-wide levels. PSO expert Safety Advisory team supports the client in maximizing return on investment (ROI) of Risk Trigger® Monitor and provides support, troubleshooting, and coaching in the implementation of interventions and improvement undertaken by the client. The Safety Advisory Subscription complements existing hospital and system quality and safety resources. The experts that Pascal brings to bear have a unique understanding of both Pascal’s foundational all-cause harm system, as well as deep experience in combining quality improvement with the use of real-time clinical data. Further, Pascal’s Safety Advisory Subscription helps a client standardize the use of all-cause harm data across a health system as well as in aligning with best practices and regulatory direction across leading health systems.
As part of the Safety Advisory Subscription, clients receive the following enhanced support:
- Clinical Integration
- Physician & Clinical Engagement
- Concurrent Intervention Programmatic Support
- High Frequency Quality Improvement Programmatic Support
- Client-specific Services
For more information on the Safety Advisory Subscription, please contact us; our Clinical Services leaders would be pleased to describe how this service is enabling clients drive optimal value out of Pascal VPS solutions.