Engage leaders, departments, and units in achieving an environment of safety and reliability through interventions and training
We provide data-driven clinical interventions and trainings that support efforts to build programs that demonstrate safety, quality, and reliability of care. For many of our partners, a full program in teamwork and human factors is where they start. These programs engage leaders, departments, and units in achieving an environment of safety and reliability while also increasing joy in work.
Team training programs, widely recognized as a leading means of intervening to improve the culture of patient safety in healthcare, are delivered differently by Pascal. Our approach includes:
Program Design
Teamwork design consists of pre-training discussions with clinical and operational leadership, to assist in educating the client on how to make team training and other teamwork aspects successful, such as driving momentum in the organization and maximizing program impact.
Teamwork Training: Clinical Area-specific
We deliver onsite training focused on the needs of individual clinical units and weave together leadership training, team training and improvement training. The end result is an environment of continuous learning best suited to today’s complex clinical environment.
Teamwork Training: Train-the-Trainer
We delivers onsite training focused on training champions to lead the work internally at a healthcare system on an ongoing basis. This builds institutional capacity and reduces the costs associated with wider scale intervention.
Data-Driven Support
Your staff implements Pascal’s training, seeking to improve teamwork and communication. In this process progress is monitored and tracked using HealthBench, which ensures that the intervention and improvement remains data-driven.
Client Service
Pascal can provide email, phone, and web-based help to ensure ongoing training and support that can be tailored to client needs.
Example
While the example below outlines a teamwork intervention in an operating room, we regularly provide customized clinical interventions based on a healthcare system’s particular needs.
In the case of an operating room engagement, steps to success include engaging operating room clinical leaders up front and gaining commitment by them for a wholescale team training program. Evaluation of operating room attitudes and behaviors are key baseline metrics that identify a unit’s strengths and weaknesses.
Following leadership commitment, baseline data is generated and evaluated. Only then is team training undertaken, comprised of both whole unit training and a train-the-trainer portion to ensure expertise remains in the unit itself. This effort is shaped by insights from the initial survey and observation data to target areas of weakness and bolster strengths.
Following training, continued observations and collection of other process and outcome data inform the operating rooms of successes and areas needing continued improvement. Achieving a sustainable change in culture is feasible only through continued marketing of the team behaviors by a dedicated internal workgroup who is also charged with the implementation of periodic simulated drills, ensuring ongoing education of new hires and clinicians who rotate in the operating room unit.
Finally, after a designated period -- often approximately one year -- attitudinal, behavioral, and outcome data are collected again to evaluate change over the course of the program.
Our clinicians are world renown in teamwork and human factors training and intervention. Healthcare systems frequently cited as leading the industry in the culture of safety regularly call for assistance from Pascal’s Clinical group, led by Dr. Michael Leonard and Dr. Allan Frankel. Teamwork and communication training is less about “what” is communicated then “how” clinicians are engaged, clinician to clinician – a specialty of Pascal.
To understand how we can help with clinical intervention services as part of your HRO journey, please contact us.
