Build a strong safety culture by combining the benefits of valid data, powerful analytics, and clinical expertise

Regardless of your size or scope of needs, we can help you develop a robust safety culture, the foundation for clinical quality improvement. We believe safety culture is:

• Measurable - Our field-leading data science and software provides the metrics for understanding the changes in safety culture over time, from the unit to the health system level.
• Local - The ICU in one wing of a hospital may have a completely different culture and needs from another ICU in the same hospital. Understanding these local differences is the key to developing targeted interventions that can drive staff engagement and satisfaction.
• Predictive - Time and again, culture has been shown to drive clinical outcomes (ref), employee satisfaction (ref RN turnover), and financial performance (ref), and to be an accurate predictor of where harm occurs.

Educate and Train

Our team of clinical and organizational experts, scientists, and subject matter experts orient, educate, and train staff – from the bedside to the boardroom – in the science of safety and contextualize it within the local environment.

Measure

We help partners obtain high-quality safety culture survey data by mapping at the unit-level and providing tools for tracking response rates and ensuring follow-up (our response rates average 75-85%). We support both the SAQ (Safety Attitudes Questionnaire) and the AHRQ HSOPS (Hospital Safety of Patient Safety) survey instruments.

Analyze

Once the survey has been administered, our powerful web-based analytics platform, HealthBench, makes culture data accessible, interpretable, and actionable. Hospitals and health system partners are able to identify and track culture-driven risk with a range of reports, heat maps, scatter plots, and other interactive tools. Pascal’s database of more than 12,000 clinical units also allows for robust benchmarking.

Intervene

Our tools allow hospitals to develop meaningful action plans at the local level and to track their implementation – a critical step in ensuring change. Our clinical experts are also available to assist hospitals with these critical next steps.

Benefits

• Support your healthcare team with program management assistance from the field’s leading experts on developing a culture of safety
• Acquire scientifically valid, credible data on patient safety culture at the specific work setting level
• Access online data analytic and program management capabilities on Pascal HealthBench®, our web-based platform
• Manage by exception by targeting the most vulnerable high risk clinical areas across a system, maximizing the use of scarce intervention resources
• Access the largest and best benchmarking archive of safety culture data in the world
• Act on data-rich clinical insight and track improvements over time at the work setting level
• Generate additional ROI on and protect process improvement investments (e.g. EHR implementation, Lean, Six Sigma) by ensuring a foundation of safety culture
• Scale your program more cost-effectively and avoid the pitfalls of a manual, expensive and ineffective approach
• Minimize survey fatigue with a platform, process, and people who successfully have execute safety culture measurements thousands of times all over the world
• Extract more insight for clinical improvement by mapping safety culture data to other data with other Pascal HealthBench® services
• Protect your ability to execute with commercial-grade operational support with service-level guarantees