In the News
An interview with Drs. Frankel and Leonard
On patient safety themes from country to country: "It's all about relationships. It's impressive how similar the issues around culture and relationships are.... It's how physicians and nurses relate to each other, and how physicians and nurses relate to the administrative processes. The money can flow differently, but the same issues show up every time. It's about hierarchy, power and management."
January 2012
Lucian Leape cites Jim Conway's leadership at Dana-Farber
"Under Conway’s leadership, Dana-Farber transformed itself. A key element in that transformation was transparency; being open and honest to the public, to the patient, to staff, and, for Dana-Farber’s leaders, to themselves."
November 2011
Dr. Allan Frankel on PSOs and data sharing
In an American Medical Association article, Dr. Frankel writes: "PSOs make sense for learning, and confidentiality is appropriate to increase the amount and quality of data collected. To reach full potential, however, PSOs must find ways, or be required, to aggregate their findings."
September 2011
Dr. Allan Frankel comments on wrong-side surgeries
"Sometimes patients speak different languages or otherwise have difficulty communicating with their doctors, said Dr. Allan Frankel of the Institute for Healthcare Improvement, who stressed that non-VA hospitals are also struggling to get those numbers down to zero after adopting similar systems."
July 2011
Pascal Metrics works with U.K. Maternity Collaborative
"The aim of the collaborative is to improve team working and culture and communication between multidisciplinary teams within their areas."
February 2011
Dr. Michael Leonard and Jim Conway speak to record setting crowd
With Dr. Michael Leonard as keynote covering Cultural Change and Patient Safety and Jim Conway on Patient-Centered Care, the SCPSC Colloquium drew record attendees.
January 2011
A conversation with Jim Conway
"Today, patient- and family-centered care is “busting out all over.” It is what patients and families want. It is also what staff wants—it’s why they went into healthcare."
2011
Boston Globe on doctor sanctions; Dr. Allan Frankel quoted
“If you tell me disciplinary actions have gone down, it doesn’t tell me that they’re not doing their job. Their role is to pressure hospital systems and health care organizations to learn and improve and to get rid of bad apples, but not to stifle what they are learning by being too punitive. Discipline is not the only mechanism for getting these systems to be better.’’
April 2010
Dr. Michael Leonard on effective leadership (video)
"One of the things that they teach their thousands of flight crews in aviation, is if anybody has a concern - anybody - it only means one of two things: either you need to know something or they need to know something; and you never blow it off, you never discount it. You always reconcile it... "
May 2009
Dr. Allan Frankel reviews risks and fixes
In the Canadian Medical Association Journal, Dr. Frankel notes, "The reliability of care improves when care is standardized and developed to manage the condition rather than when it is fashioned and limited according to payment methods or organizational structure."
June 2008
